When will my order arrive?
Any order received before 12pm (noon) EST Monday through Friday will be shipped the same day. Any order received after this time or on weekends will be shipped the next business day. Transit times will vary based on your location.
My order is damaged/I need to make a return?
We’re very sorry to hear that your product was damaged or you were otherwise unsatisfied with your purchase. If your product has arrived damaged we will gladly work with you to make the situation right. Please use the contact form to request a return authorization. In the event that you would like to return your product for other reasons we will happily take your return with a 20% restocking fee and you are responsible for return shipping. You may also use the contact form to request a return authorization form.
How do I get free shipping?
Free shipping is available if you spend $50 in products after any discounts or coupons and before taxes and shipping costs. The free shipping option will be available when these conditions are met.
Do you ship outside of the US?
At this time we only ship to the United States.
Why am I being charged sales tax?
Being based in the state of Kentucky we are required to collect a 6% sales tax on any purchases shipped to a Kentucky mailing address. Kentucky requires the taxation of products and shipping.